Refund policy
SiquiRide Return & Refund Policy
Last updated: July 2026
We want you to feel confident booking and buying with SiquiRide. Please read our policy carefully as it differs by product type.
Digital Travel Guides
All digital guide purchases are final and non-refundable once the file has been accessed or downloaded. If you experience a technical issue preventing access to your purchase, contact us within 14 days and we will resolve it promptly.
Scooter Rentals & Bookings
Cancellations made at least 14 days before your rental date are eligible for a full refund. Cancellations made within 14 days of the rental date are non-refundable. No-shows are non-refundable.
Return Cost
Return shipping costs, where applicable, are the responsibility of the customer unless the item was received damaged or incorrect.
How to Request a Refund
Email us at hello@siquiride.store with your order number and reason for the request. We aim to respond within 2 business days.