Refund policy

Return & Refund Policy

for SiquiRide | DIY Siquijor Travel Guides & Island Essentials

Effective Date: May 24, 2026

Thank you for supporting SiquiRide. We are committed to providing high-quality digital travel guides and island essentials to help travelers enjoy a hassle-free Siquijor adventure.

Please read this policy carefully before making a purchase.

1. Digital Products Policy

Most products sold by SiquiRide are digital downloads, including:

  • DIY Siquijor Travel Guides
  • Travel itineraries
  • Budget guides
  • Maps and travel checklists
  • Printable travel resources

Because digital products are delivered instantly and cannot be physically returned, all digital product sales are generally final and non-refundable.

2. Refunds May Be Granted Under These Conditions

We may issue a refund, replacement, or resend access if:

  • You were charged multiple times for the same order
  • The wrong file/product was delivered
  • The digital file is corrupted or inaccessible
  • You did not receive your download due to a technical issue on our side
  • The product significantly differs from the description provided

Requests must be submitted within 7 days of purchase together with proof of the issue.

3. Non-Refundable Situations

Refunds will NOT be granted for:

  • Change of mind
  • Accidental purchases
  • Failure to read the product description
  • Travel expectations not matching personal preference
  • Inability to use the file due to device or app incompatibility
  • Purchasing the same product by mistake after successful download access
  • Delayed travel plans or canceled trips

Please review all product details carefully before purchasing.

4. Physical Island Essentials (If Applicable)

 Affiliate Travel Essentials

Some travel essentials featured or recommended by SiquiRide are affiliate products from third-party platforms or sellers.

SiquiRide does not directly manufacture, stock, ship, or handle these products. Therefore:

  • Returns
  • Refunds
  • Exchanges
  • Shipping concerns
  • Damaged item claims

must be processed directly with the original seller, marketplace, or platform where the product was purchased.

Please review the seller’s policies carefully before placing an order.

4b. Scooter Rental Bookings

Scooter rental bookings are subject to the following cancellation policy:

  • Cancellations made 48 hours or more before the rental date — full refund
  • Cancellations made less than 48 hours before the rental date — no refund
  • No-shows — non-refundable
  • Rentals cut short due to personal reasons — non-refundable for unused days

5. Processing Time

Approved refund or replacement requests are usually processed within 3–7 business days depending on the payment provider or platform used.

6. Need Help?

For concerns regarding your order, please contact us through:

  • Facebook Page: https://www.facebook.com/profile.php?id=61579796982289
  • Email: sdjuesjo.6225@gmail.com

Please include:

  • Full name
  • Order number
  • Screenshot or proof of issue
  • Email used during purchase

7. Policy Agreement

By purchasing from SiquiRide, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.